Introduction

At FortunaHeights, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, or use our services at FortunaHeights hotels and casino hotels.

Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our services:

• Personal Identification Information: Name, email address, phone number, date of birth, passport/ID details when making bookings.
• Booking Information: Reservation details, payment information, stay preferences, special requests.
• Technical Information: IP address, browser type, device information, operating system, browsing behavior on our website.
• Communication Information: Correspondence with our customer service, feedback, survey responses.
• Casino Hotel Specific Information: For casino hotel guests, we may collect gaming activity information in compliance with regulatory requirements.

How We Use Your Information

We use the information we collect for various purposes:

• To process and manage your hotel and casino hotel bookings
• To provide customer service and support
• To send booking confirmations, updates, and important notices
• To improve our website, services, and guest experiences
• To comply with legal obligations and regulatory requirements
• To prevent fraud and enhance security measures
• For marketing communications (with your consent)
• To analyze website usage and optimize user experience

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in our operations (payment processors, booking systems)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of FortunaHeights, our guests, or others
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

For casino hotel operations, we may be required to share information with gaming regulatory authorities as mandated by law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and performance
• Provide personalized content and offers
• Improve our services and user experience

You can control cookie settings through your browser. However, disabling cookies may affect certain features of our website.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing your information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another organization
• Marketing Opt-Out: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

International Data Transfers

As a global hospitality provider, FortunaHeights may transfer your personal information to countries outside your country of residence. When we transfer your information internationally, we implement appropriate safeguards to ensure your data protection rights are maintained, including:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules where applicable
• Compliance with applicable data protection laws

Children's Privacy

Our services are not directed to individuals under the age of 18. For casino hotel services, the minimum age is strictly 18 years or older as required by law. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods vary based on:

• The type of data collected
• The purpose of collection
• Legal and regulatory requirements
• Business needs and legitimate interests

For casino hotel guests, we may be required to retain certain information for longer periods as mandated by gaming regulations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.